Privacy Policy

This Privacy Policy explains how SCI Instruments Co., Ltd. and the relevant SCICOOLING operating entities (collectively, “SCI”, “SCICOOLING”, “we”, “us” or “our”) collect, use, disclose and protect personal data when you visit scicoolings.com, submit an enquiry, request a quotation or technical document, communicate with our team, or otherwise engage with us.

1. Who is responsible for your data

SCI acts as the data controller for personal data processed through this website and our related business communications. You may contact us at info@scicoolings.com or at No. 53 Donghui Road, Cuiheng New District, Zhongshan, Guangdong, China.

2. Information we collect

• Contact and professional information: name, business email, telephone number, company, job title, country or region and company website.
• Project and technical information: product interest, sample details, test conditions, applicable standards, chamber size, project timeline, quantities, uploaded specifications and other information you choose to provide.
• Commercial and service records: quotations, orders, equipment model and serial number, installation, support, warranty and correspondence records.
• Website and device information: IP address, browser and device type, referral source, pages viewed, dates and times, and cookie or similar-technology identifiers.

3. How and why we use information

• To respond to enquiries, assess applications, recommend equipment and prepare technical or commercial proposals.
• To take steps requested before entering into a contract and to perform orders, delivery, installation, training, warranty and support obligations.
• To verify business identity and project eligibility before releasing controlled technical documents.
• To operate, secure, troubleshoot and improve our website, products and services.
• To maintain business records, protect legal rights, prevent misuse and meet applicable legal, tax, export-control or regulatory obligations.
• To send product, technical or company updates where you have consented or where otherwise permitted by applicable law. You may opt out at any time.

Depending on the circumstances and applicable law, our legal bases may include your consent, steps taken at your request before a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and protecting a global B2B business.

4. How we share information

We may share personal data only as reasonably necessary with authorised SCI personnel and affiliates; website, hosting, email, cloud, analytics, customer-support and cybersecurity providers; authorised distributors or service partners supporting your region or project; professional advisers; logistics or installation providers; and public authorities where required by law. We do not sell personal data.

5. International transfers

SCI operates internationally. Your information may be processed in China and in countries where our affiliates, service providers or authorised partners operate. Where applicable law requires safeguards for an international transfer, we will use an appropriate legal mechanism and reasonable contractual, organisational and technical protections.

6. Retention

We retain personal data only for as long as reasonably necessary for the relevant purpose and applicable legal requirements. General enquiries are normally reviewed for deletion or anonymisation after three years without meaningful business activity. Contract, warranty, service, tax and compliance records may be kept for longer where required for the equipment lifecycle, legal claims or statutory obligations.

7. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal data. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection; withdraw consent without affecting earlier lawful processing; opt out of marketing; and complain to an appropriate data-protection authority. We may need to verify your identity and may retain limited information where a legal exception applies.

9. Cookies and external links

Our use of cookies is described in the Cookie Policy. This website may link to third-party sites that operate under their own privacy notices. SCI is not responsible for those sites.

10. Children

This is a business-to-business website and is not directed to children. We do not knowingly collect personal data from children through this website.

11. Changes to this policy

We may update this policy as our services, website technologies or legal obligations change. The effective date shown above identifies the latest published version.

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Questions about this document may be sent to info@scicoolings.com.